FREQUENTLY ASKED QUESTIONS

What is a consignment store?

A consignment store sells items for you and shares the profit. At DFC, our consignors receive 50% of the final selling price.

Who sets the price?

Our knowledgeable staff will determine initial prices with your approval. We welcome any information you have regarding the age, manufacture name, original cost of the item, or any history of your item(s) that would attract interest.

What will it cost to sell items through DFC?

Consignors receive 50% of the final selling price (less any fees).

When and how do consignors get paid?

Twice monthly, once your consigned merchandise has been sold.

What is accepted?

Consigned items must be of good quality, gently used, great condition, free of animal hair, odor/smoke free, stain free and clean. Free from any rips, tears and no broken frames. No water stains, deep gouges or major scratches on the primary finish, no broken or missing hardware. Doors and drawers must operate properly. Mechanical movements must operate properly.

We welcome furniture, home décor, area rugs, game tables, select exercise equipment and more from private homes (gently used), home builders – model homes, and Estate Sales, furniture manufacturer’s closeouts and overstocks and furniture retailers closeouts and special order returns.

We will not accept the following items: pianos, pool tables, cribs, area rugs, lamps without shades, mattresses and / or box springs, anything in need of repair, refinishing or refining.

Is it clean?

A common question asked in a consignment store is; “Is it clean?” It’s a natural concern. Rest easy, if you are buying at DFC, the answer is YES, it is clean! Our multi-stage approval process insures not only the physical integrity of what we accept, but its cleanliness too.

Most of our consignments come from the region’s premier private homes, estates, and model homes. We are selective about what we accept. (We let the other stores sell the smelly, old, used stuff!)

Every piece of furniture that comes through our door is inspected for cleanliness and aroma. If it’s not clean and odor/smoke free, we won’t accept it.

We then treat every piece with a residue free, biodegradable, hospital grade sterilization product. It is one of the only non-residual products labeled effective against bed bugs, mites, fleas, fungus, and mold. It dries in less than 20 minutes leaving no odor or residue.

Are there markdowns?

Yes!

Markdown Schedule:

  • After 30 days, 15% off initial selling price
  • After 60 days, 40% off initial selling price
  • After 90 days, 50% off initial selling price

What about transportation of furniture & other items?

DFC offers pick up services for a nominal fee. We have professional, dependable, and considerate drivers. They will arrive at your home based on specific available dates within our pick-up area, in a fully equipped furniture truck. Our drivers use pads, dollies and shrink wrap in some cases to transport your items safely to our showrooms.

You can hire a Delivery Service or we can refer you to one.

Will you provide assistance to load merchandise?

You’ll need to bring help with you to load your merchandise. Please bring your own padding, packing materials, rope or tie-downs. Insurance regulations prevent our staff from securing the load on your vehicle.

Do I need an appointment to consign items?

Yes. If you have any furniture you would like to consign, please fill out our form. Consignment requests may take 48hrs to be processed.

Once your furniture is accepted, please call (855) 875-7292 to set up an appointment for pick-up or drop-off. Final consignment approval is subject to visual inspection.

Please note: merchandise cannot be accepted at either showroom locations with-out a pre-approved contract.

Can I see your items and get pricing?

Yes. Just view our inventory.

Can I make purchases on-line?

No, but you can call us to make a purchase over the phone: (855) 875-7292

What are your store hours?

Our showrooms are open on Friday & Saturday 10AM - 8 PM, Sunday 11AM – 6PM and Monday 10AM - 6PM

We’re also open 24/7 on-line!

See our hours and locations here.

What payment methods do you accept?

Cash, Check, American Express, MasterCard, Visa, Discover

We accept cash, checks, credit cards (AmEx, MC, Visa, and Discover).
All invoices paid in full at time of sale.

What is the sales and return policy?

All sales are final. No returns, no exchanges, no cancellations, no refunds.

Does your insurance cover my items when they are in your possession?

The consignor retains ownership and title to all articles consigned to DFC as outlined in Consignment Agreement.

What happens if my items don’t sell?

If your items don’t sell within the 120 day contract, you’ll be notified by letter and/or email to pick-up your merchandise within 7 days. Items that are not picked up will be sold at no commission or donated to charity.